In the vast majority of cases, purchases are credited almost instantly to your account. However, please allow up to two hours for the funds to be credited from the moment you make the purchase.
If the purchase has not been credited after two hours, then please get in touch with Customer Support via Live Chat or Email, and please ensure that you have the following information ready:
- Which payment method did you use?
- When did you make the purchase?
- What was the amount of the purchase?
- Did you get any error messages during the purchase process, and if so, what was the message?
- Were the funds deducted from the account you purchased from?
If so, please add a screenshot of the transaction from your payment account, displaying your full name, account number, and transaction details.