Responsible Social Gameplay Policy

Last Revised: October 2025

GENERAL

The wellbeing of our users is central to our dedication to ensuring an enjoyable experience on our platform. We recognize that using the Services is a shared experience and strive to make sure everyone can have fun and enjoy the platform in a safe and balanced way. We also acknowledge that, if not properly managed, gameplay may lead to unintended or undesirable outcomes.

To help you mitigate such outcomes, we provide various tools and resources to monitor, limit, or adjust your gameplay to suit your needs. While it’s up to each user how they engage with the Services, we encourage everyone to use these features to stay in control and ensure a safe, positive, and balanced experience.

Please note that, in addition to the self-directed tools available, we may, at our sole discretion, implement additional controls or interventions whenever we deem it necessary to protect users’ interests, maintain the integrity of the Services, or uphold our social responsibility commitments.

This Responsible Social Gameplay Policy (“Policy”) outlines the guiding principles that underpin our approach, details the available control features, and provides access to relevant guidance and support resources intended to ensure that gameplay remains safe, enjoyable, and responsible for everyone.

IMPORTANT NOTICES

THE SERVICES PROVIDED THROUGH THE PLATFORM WHICH INCLUDE WITHOUT LIMITATION THE GAMES, ARE NOT “REAL MONEY GAMBLING". NO REAL MONEY IS REQUIRED TO REGISTER AN ACCOUNT, ACCESS OR USE THE PLATFORM OR PLAY OUR GAMES. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCE OF WINNING. THE PLATFORM AND GAMES ARE INTENDED FOR RECREATIONAL AND ENTERTAINMENT PURPOSES ONLY AND ARE VOID WHERE PROHIBITED BY LAW.

THIS RESPONSIBLE SOCIAL GAMEPLAY POLICY FORMS AN INTEGRAL PART OF, AND SHOULD BE READ IN CONJUNCTION WITH, THE TERMS AND CONDITIONS, THE SWEEPSTAKES RULES, AND THE PRIVACY POLICY. DEFINED TERMS USED IN THIS POLICY SHALL HAVE THE SAME MEANING ASSIGNED TO THEM IN THE TERMS AND CONDITIONS. IN THE EVENT OF ANY INCONSISTENCY BETWEEN THIS POLICY AND THE TERMS AND CONDITIONS, THE PROVISIONS OF THE TERMS AND CONDITIONS SHALL PREVAIL TO THE EXTENT OF SUCH INCONSISTENCY.

THE COMPANY RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO AMEND, UPDATE, OR MODIFY THIS POLICY AT ANY TIME IN ACCORDANCE THE TERMS AND CONDITIONS. PLEASE SEE THE TERMS AND CONDITIONS FOR FURTHER INFORMATION. WE ENCOURAGE YOU TO PERIODICALLY REVIEW THIS POLICY TO REMAIN INFORMED OF ANY UPDATES OR CHANGES THAT MAY AFFECT YOUR USE OF OUR SERVICES.

SETTING LIMITS

We know that keeping your social gameplay balanced is key to getting the most enjoyment out of our Services. Our goal is to help you make thoughtful, informed choices about how you engage with us, so you can have fun while staying in control.

To support that, we provide a variety of tools and options that make it easier to manage your activity. For example, you can take a break from the Services whenever you feel the need to step back, recharge, or simply pause your gameplay. While our platform is fully free to play and spending is not required, if you choose to make purchases in our shop, you can set personal spending limits to help manage your gameplay budget and maintain control over how much you spend.

These tools are designed to encourage mindful gameplay and help you maintain balance in your daily routine. By using them, you can enjoy a safer and more rewarding experience, avoid overindulging, and make sure your time and money are spent the way you want. We encourage all users to explore these options and make them part of their regular gameplay habits - it’s a simple way to play responsibly while still having fun.

HOW TO SET PURCHASE LIMITS?

It’s easy – simply contact our customer support team following the steps below:

Use an email address linked to your User Account.
In the email Include your User Account ID, which can be found in your Account profile.
State your desirable Gold Coins purchase limit and duration. For example see :

Daily limit: “Please set a daily purchase limit of $10 for 7 days”.

Weekly limit: “Please set a weekly purchase limit of $50 for 4 weeks”.

Monthly limit: “Please set a monthly purchase limit of $150 for 3 months”.

These are just examples, please feel free to request the purchase limits that work best for you.

Send the email to our customer support team at: [email protected].
Your request will be processed immediately upon receipt, and a confirmation email will be sent to you.

IMPORTANT!

Any purchases above your set limit will automatically be blocked.

Want to adjust the existing purchase limit? Send us a new email following the steps above with the changes you would like to make.

Noticed a mistake in how a purchase limit was applied? Contact us immediately at: [email protected].

Purchase limits are typically applied immediately upon receipt of your request, but please allow some time for our team to process your email.

Please note that missing information or unclear email may require us to follow up with you for clarification before we can process your request. To help us assist you quickly, please make your request as complete and easy to understand as possible.

Review your purchase limits periodically to make sure they still fit your budget and gameplay style.

If you have any questions or need help with limits, our customer support team is here to assist you at the same email address.

HOW TO SET GAME TIME LIMITS?

Use an email address linked to your User Account.
In the email Include your User Account ID, which can be found in your Account profile.
Specify your preferred game time limit and duration. You can choose to take a temporary break from the Services or request permanent self-exclusion. For example:

Daily limit: “Please set a daily game time limit of 1 hour, for 7 days”.

Weekly limit: “Please set a weekly game time limit of 6 hours, for 4 weeks”.

Monthly limit: “Please set a monthly game time limit of 20 hours, for 3 months”.

Permanent self-exclusion: “Please permanently self-exclude me from the platform”.

These are just examples, please feel free to request limits that suit your needs.

Send the email to our customer support team at: [email protected].
Your request will be processed promptly upon receipt, and a confirmation email will be sent to you.

IMPORTANT!

Any gameplay above your set limit will automatically be blocked.

Want to adjust or remove a temporary gameplay limit? Send us a new email following the steps above with the changes you would like to make.

Please note that permanent self-exclusion is irreversible.

Any Redeemable Diamonds you have not redeemed before permanent self-exclusion can still be claimed within 21 days. Please refer to section 7.5 in the Terms and Conditions for additional information or contact our customer support team.

Noticed a mistake in how a gameplay limit was applied? Contact us immediately at: [email protected].

Gameplay limits are typically applied promptly upon receipt of your request, but please allow some time for our team to process your email.

Review your gameplay limits periodically to make sure they still fit your preferences and schedule.

If you have any questions or need help with limits, our customer support team is here to assist you at the same email address.

SUPPORT INFORMATION AND SERVICES

We are committed to promoting a safe and balanced approach to social gameplay. If you ever find yourself struggling to manage your gameplay habits, or notice behaviors such as spending excessive time playing, feeling restless when not playing, or experiencing financial stress related to gameplay, we strongly encourage you to seek professional guidance and support. Recognizing these patterns early and taking proactive steps can prevent negative impacts on your wellbeing, relationships, and daily life.

Proactive Steps for Healthy Gameplay

Taking deliberate actions can help maintain control and balance. For example:

Schedule Your Playtime: Set specific times of day for gameplay instead of playing spontaneously. Treat it like any other daily activity.
Take Regular Breaks: Take regular short breaks to stretch, rest your eyes, or switch to another activity. These pauses help reduce fatigue and improve focus.
Set Spending Boundaries: Plan a budget for entertainment and avoid exceeding it.
Balance with Other Activities: Include offline activities in your day - exercise, hobbies, chores, or social time to keep gameplay in perspective.
Mind Your Energy Levels: Avoid playing when you’re tired, stressed, or hungry, as this can lead to excessive behavior.
Reflect on Your Gameplay: Take a few minutes at the end of each session to consider whether your gaming time felt balanced and enjoyable.

Professional Support

For users looking for additional guidance, support, or resources, we encourage exploring and consulting organizations that can offer assistance. Some examples include:

On-Line Gamers Anonymous: Welcome to Welcome to On-Line Gamers Anonymous®! | On-line Gamers Anonymous®;
Gaming Addicts Anonymous: Gaming Addicts Anonymous – A recovery program and fellowship for compulsive video gamers
American Addiction Centers: Video Game Addiction: What It Is, Symptoms & Treatment
Addiction Center: Video Game Addiction - Get Help Today
WeCare: https://www.wecare.org.sg/addiction/internet-gaming

Please note that the above resources provide educational materials, peer support, and access to professional guidance for individuals who may be experiencing difficulties managing their gameplay habits. They are independent organizations and are not affiliated with, endorsed by, or controlled by us in any way. The inclusion of these links is for convenience only. We encourage you to exercise your own judgment when seeking support or guidance from external organizations.

PREVENTING UNDERAGE ACCESS

We are committed to maintaining a safe social gameplay environment, which is why we use a variety of age-verification measures. However, we recognize that internet-enabled devices can sometimes make it easier for minors to access adult content. That’s why supervision at home is crucial to keeping gameplay safe.

Parents and guardians play a central role in ensuring that minors do not access platforms intended for adults. Below are some practical steps and examples to help manage device use at home:

Keep your login details private: Do not share your username, password, or payment information with minors, and avoid having them auto-filled on shared devices.

For example, if you use a shared family tablet, make sure your account requires a password each time it’s accessed.

Log out when you’re done: Always sign out of your account, even if you’re only stepping away for a few minutes.

For instance, if your child is using the same computer, logging out prevents accidental access to adult-only content.

Monitor devices regularly: Keep an eye on computers, tablets, and phones, particularly those with unrestricted internet access.

For example, check browser history or use built-in activity reports to see what apps or games are being used.

Talk to minors about risks: Have open conversations about the potential dangers of adult gameplay platforms and explain why certain content is not appropriate for their age.

For example, discuss how games with in-app purchases or adult themes are intended for adults only.

Use parental controls if needed: If devices are shared or used frequently by younger users, consider parental control tools or filtering software.

Examples include setting screen time limits, blocking specific apps, or using content filters on web browsers.

Check activity occasionally: Periodically review account activity to ensure there has been no unauthorized access.

For example, review login history on your gaming platform to confirm no one else is using your account.

If you have any questions or require assistance, our customer support team is always available to help. Please remember that you are responsible for keeping your account secure and ensuring it is only accessible to you. The Company will not be held liable for any loss or damage resulting from shared or compromised information, and any actions performed using your account will be considered as done by you.

For further information or assistance, please reach out to our customer support team at the following address: [email protected].